Payments, refunds, and cancellations

This guide shows the current cancellation route and how to request a charge review if something looked wrong.

How payments work

Subscriptions are billed in advance based on the trial and monthly renewal terms shown before checkout. Payment is processed by our payment provider at the start of each billing cycle. Receipt and invoice handling depends on the payment flow and account details.

Cancellation

In the app, open Account Settings. Under Your Subscription, choose Cancel subscription and review the provider-confirmed result. If you need help, email hello@jobapply.io. Cancellation does not itself submit a refund request.

Refund requests

Refund eligibility depends on your plan terms and local consumer rules. If you want us to review a charge, contact us at hello@jobapply.io with your account email and the date of the charge.

• We review the billing event and reply with the next steps.
• If the charge was a renewal you did not intend, mention when you tried to cancel.
• If a technical issue prevented you from using the service, mention it in your request.

Payment method issues

If a payment fails, follow the instructions shown by the payment provider or Jobapply. Open Account Settings to review Your Subscription, or email hello@jobapply.io for help.