Payments, refunds, and cancellations

Billing confusion usually happens at renewal boundaries. This guide explains exactly when charges occur, what cancellation changes, and how to request a fair charge review if something looked wrong.

How payments work

Subscriptions are billed in advance based on the trial and monthly renewal terms shown before checkout. Payment is processed by our payment provider at the start of each billing cycle. Receipt and invoice handling depends on the payment flow and account details.

Cancellation

You can cancel before renewal through the billing flow when it is available, or by contacting hello@jobapply.io. Cancellation stops future billing but does not automatically refund the current period. Review the confirmation details for how long paid access remains available.

Refund requests

Refund eligibility depends on your plan terms and local consumer rules. If you want us to review a charge, contact us at hello@jobapply.io with your account email and the date of the charge.

• We review the billing event and reply with the next steps.
• If the charge was a renewal you did not intend, mention when you tried to cancel.
• If a technical issue prevented you from using the service, mention it in your request.

Payment method issues

If a payment fails, you may receive instructions from the payment provider or from Jobapply. Paid access may pause until billing is resolved. Use the billing flow if available, or contact support for help.