Payments, refunds, and cancellations

This guide shows the current cancellation route and how to request a charge review if something looked wrong.

How payments work

Subscriptions are billed in advance and renew until you cancel. Prices, renewal and how to cancel are shown before you pay. See Terms section 5. Payment is processed by our payment provider at the start of each billing cycle. A numbered receipt is emailed to your account address for every charge; write to hello@jobapply.io if it does not arrive.

Cancellation

In the app, open Account Settings. Under Your Subscription, choose Cancel subscription, then check the status shown in Account Settings, which reflects our payment provider's status. If you have paid, your paid time stays yours until the end of the period you paid for. A free trial ends at once when you cancel. Your documents stay in your account, and you can still download your data or delete your account from Account Settings. If you need help, email hello@jobapply.io. Cancellation does not itself submit a refund request.

Refund requests

EU, EEA and UK consumers have a 14-day right of withdrawal, counted from the day the subscription starts. Beyond that, refund eligibility depends on your plan terms and local consumer rules. If you want us to review a charge, contact us at hello@jobapply.io with your account email and the date of the charge. An approved refund is processed within 14 days of the request, using the original payment method.

• We review the billing event and reply with the next steps.
• If the charge was a renewal you did not intend, mention when you tried to cancel.
• If a technical issue prevented you from using the service, mention it in your request.

Payment method issues

If a payment fails, follow the instructions shown by the payment provider or Jobapply. Open Account Settings to review Your Subscription, or email hello@jobapply.io for help.