Terms of Service

1. Acceptance of Terms

By accessing or using the Service you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If a change materially reduces your rights, we will provide reasonable advance notice (for example, by email or an in-app banner).

2. Description of the Service

The Service is a software-as-a-service platform that helps individuals create, edit, manage, and export professional resumes, CVs, and cover letters. The Service includes a web application, template library, AI-assisted writing tools, document export functionality, and related features.

This marketing website (jobapply.io) describes the product and links you to the product application (app.jobapply.io). Both surfaces are part of the Service.

3. Eligibility

You must be at least 16 years old (or the minimum age of digital consent in your jurisdiction) to use the Service. By creating an account, you represent and warrant that:

• You are legally capable of entering into a binding agreement.
• You are not barred from using the Service under any applicable law.
• If you act on behalf of an organization, you have the authority to bind that organization to these Terms.

4. Account Registration and Security

To access most features you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.

There is no password. When you sign in we email a one-time sign-in link to your account address; if you started from a template on jobapply.io and your address had no account yet, that first session is created for you when you enter your email. Keep access to that mailbox secure and do not forward or share a sign-in link. Tell us immediately at hello@jobapply.io if you suspect someone else has used a link or reached your account.

We reserve the right to suspend or terminate accounts that appear to be compromised, fraudulent, or in violation of these Terms, with or without prior notice where necessary for security or legal reasons.

5. Free and Paid Plans

5.1 Free Plan

The Service may offer a free plan with limited features. We reserve the right to modify the scope of the free plan at any time. Free plan users are subject to the same obligations as paid users under these Terms.

5.2 Paid Plans and Trials

There is one paid plan. Before you pay, the upgrade screen in the app shows the offer that applies to you: the price including any tax, any free trial, when and at what price the subscription renews, and how to cancel. Which offer and which checkout you get depends on the country we detect for your visit. By subscribing you authorize the charge, the renewal cadence and the payment method shown before you confirm.

Checkout with PayPal. The 7-day free trial converts automatically into a paid monthly subscription of 20 EUR per month on day 8 unless you cancel before the trial ends. If you have used a free trial before, a new subscription starts as a paid month and is charged immediately. Prices are shown in EUR. The price shown at checkout is the total you pay.

Checkout with Link (India). When the upgrade screen shows prices in Indian rupees, the first 7 days are free, then the monthly price shown, including GST. Both prices include tax (GST), which Link calculates and pays. If you have already had a free trial or a paid first week with us, with either checkout, a new subscription starts at the monthly price and is charged immediately. This purchase is sold through Link: Sold through Link, LLC, an affiliate of our payment provider Stripe, is the merchant of record and charges you for JobApply.io, so your card or bank statement shows LINK.COM* followed by our name. We still provide the Service and we still answer your questions about it, your subscription and your payments at hello@jobapply.io. Link's own terms (link.com/terms) also apply to the payment.

Checkout charges exactly the offer the upgrade screen showed you. If that offer has expired before you pay, we show you the current offer again and you decide whether to accept it; we never swap the price without asking.

5.3 Automatic Renewal

With PayPal, the subscription renews monthly at 20 EUR until you cancel. With Link, the subscription renews monthly at the monthly price shown when you subscribed, until you cancel; the first monthly charge is taken on or after the day your free trial ends. In the app, Account Settings → Your Subscription shows your plan, the price and billing cadence, your next payment date or trial end date, and your subscription status, which reflects our payment provider's status.

Renewal notice in India. For a Link subscription we email you 3 days before the first monthly charge, with the amount, the date and a link to cancel. Indian rules on recurring payments also require a notice at least 24 hours before every renewal charge, which lets you stop that charge. It is not sent by us: for UPI AutoPay it comes from Stripe, and for cards it comes through your bank. A card charge may be taken about a day after that notice.

5.4 Price Changes

We may change the subscription price. We will tell you by email to your account address at least 30 days before a new price takes effect, and the new price applies from the first billing cycle that starts after that notice period. If you do not accept the new price, cancel before it takes effect: in the app open Account Settings, and under Your Subscription choose Cancel subscription. A change to the price we offer new buyers does not change the price of a subscription you already have.

5.5 How an Order Is Placed

The contract is concluded in these steps: you open the upgrade screen in the app; you identify yourself with your email address; the upgrade screen shows the price, any trial, the renewal terms and how to cancel; you choose the button that starts the purchase.

If your email address has no account yet, starting from a template on jobapply.io creates it and signs that browser in. For a new address, starting PayPal checkout from the upgrade screen creates the account; on successful return from PayPal, we sign that browser in. For an existing account, we email a one-time sign-in link.

With PayPal, you choose Start free trial, or Subscribe if a free trial has already been used with your email; you are taken to PayPal, where you review the subscription and approve it. Approving at PayPal concludes the contract, and you are returned to the app. You can correct or abandon the order at any point before you approve at PayPal: leave the upgrade screen in the app, or leave the PayPal screen, and no subscription is created and nothing is charged.

With Link, a secure payment form from Link opens, where you check the amount and pay by card or UPI. Paying concludes the contract, and you are returned to the app. You can abandon the order at any point before you pay: close the payment form or choose Not now, and nothing is charged.

After the subscription has started you can correct your name in Account Settings and cancel at any time. The account email address is shown there read-only, so write to hello@jobapply.io to have it changed.

We do not file a separate copy of your contract for you to retrieve later. These Terms stay published on this page, so you can save or print them. We email you a confirmation when the subscription starts. For PayPal we also email a numbered receipt for every charge; for Link, Link emails the receipt and invoice for every charge. Keep those emails as your record. The contract can be concluded in English only.

5.6 Failed Payments

If a renewal payment fails, premium access pauses when the period you have already paid for ends; there is no grace period. It comes back as soon as the payment goes through. We email you when a payment fails. For Link, that email carries a link to pay the open invoice and the date by which to pay it; if it is still unpaid after that date, the subscription ends.

6. Cancellation, Refunds, and Right of Withdrawal

6.1 Cancellation

In the app, open Account Settings. Under Your Subscription, choose Cancel subscription; if a payment has failed, the same button reads Resolve billing instead. If you bought through Link, you can also cancel in your Link account at link.com. Cancelling stops future billing.

If money has been paid, the time it paid for is yours. When you cancel after a payment, premium access continues until the end of the period you have paid for — the paid month — and then ends, and nothing more is charged. When you cancel during a free trial, nothing has been paid, so the trial and premium access end immediately and you are not charged. The same rule applies however you cancel, in the app or at Link.

Your documents stay in your account, and downloading your data or deleting your account stays available from Account Settings. New exports after premium access ends need a new subscription. Review the confirmation the cancellation screen shows before you leave it. If you need help, email hello@jobapply.io.

6.2 EU/EEA and UK Right of Withdrawal

If you are a consumer in the EU, the EEA or the United Kingdom, you have 14 days to withdraw from the contract without giving a reason. The 14 days are counted from the day the subscription is started — the day the free trial begins, or, if you have used a free trial before, the day the paid month starts. We do not ask you to waive this right and we collect no acknowledgment that would reduce it, so the full 14 days always apply.

To withdraw, send a clear statement to hello@jobapply.io with your name, your account email address, the date the subscription started, and — if you have already been charged — the receipt number from your receipt email. You can use the model withdrawal form on our Right of Withdrawal page. We process an approved refund within 14 days of the request, using the payment method you paid with. An approved full refund ends the subscription and premium access immediately.

If you bought through Link, Link's terms give EU and UK consumers the same 14-day cooling-off period, counted from when you get access, and you can also claim it from Link support at link.com by choosing "cooling off period" as the reason. Either route is enough; you do not need both.

6.3 Refunds Outside the Withdrawal Period

Beyond the withdrawal right in 6.2, refunds are handled case by case. If you believe a charge was made in error, contact us within 14 days of the charge. We will review the request and respond, and we process an approved refund within 14 days of the request, using the payment method you paid with. Refund eligibility may depend on usage, plan type, and applicable consumer protection law.

Purchases through Link. Link, as merchant of record, handles refunds for its sales, and where Link's refund policy gives you more than this section, Link's policy applies. You can ask Link at link.com or write to us, and we pass the request on. Link reviews a request made within 60 days of the payment when the Service was not provided, was significantly not as described or did not work, what you received was damaged or corrupted, or the payment was unauthorized, duplicated or made in error. Link does not review a change of mind, or a subscription that was not cancelled before its billing date, unless the law requires it. Link's review can take up to 5 business days, and the money then takes 3 to 7 business days to reach your payment method. When Link asks us about a request, we answer within 48 hours; if we do not, Link may refund you without waiting for us. Nothing in this section limits the rights the law gives you.

An approved full refund, and a payment reversal recorded by our payment provider (PayPal or Link), each end the subscription and premium access immediately and put the account into a reactivation-required state. To subscribe again after a refund, write to hello@jobapply.io.

7. User Content and Ownership

7.1 Your Content

You retain all ownership rights in the content you create, upload, or import into the Service ("User Content"), including resume text, cover letters, profile information, and uploaded files. We do not claim ownership of User Content.

7.2 License to Us

By using the Service, you grant us a limited, worldwide, non-exclusive, royalty-free license to host, process, display, and transmit your User Content solely for the purpose of providing and improving the Service. This license ends when you delete your User Content or close your account, except to the extent we are required to retain data by law, and except for CV originals (uploaded files or pasted text) imported without an account, which we keep for 12 months (Privacy Policy, section 3.1).

7.3 Responsibility for Content

You are solely responsible for the accuracy, legality, and appropriateness of your User Content. You represent that you have the necessary rights to any text, images, or materials you include in your documents.

8. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right.
• Upload, transmit, or store content that is defamatory, obscene, fraudulent, or harmful.
• Impersonate any person or entity, or misrepresent your affiliation with a person or entity.
• Distribute malware, viruses, or any code designed to interfere with the Service.
• Attempt to gain unauthorized access to other accounts, the Service infrastructure, or connected systems.
• Scrape, crawl, or use automated means to access the Service except as permitted by our robots.txt.
• Reverse-engineer, decompile, or disassemble any part of the Service, except as permitted by applicable law.
• Resell, sublicense, or redistribute the Service or any part of it without written permission.
• Build a competing product, benchmark the Service for competitive purposes, or copy the template library for redistribution.
• Send unsolicited commercial messages, spam, or bulk communications through the Service.
• Overload the Service with excessive automated requests or otherwise degrade the experience for other users.

We reserve the right to investigate and take appropriate action (including suspension or termination) if we have reason to believe you have violated these rules.

9. Intellectual Property

9.1 Our Rights

The Service, including its design system, template library, source code, branding, user interface, documentation, and all related intellectual property, is owned by JobApply.io or its licensors and is protected by copyright, trademark, and other intellectual property laws.

9.2 Limited License to You

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes. This license does not include the right to sublicense, modify, or make derivative works of the Service.

9.3 Template Usage

You may use our templates to create your own personal documents (resumes, CVs, cover letters). You may not extract, copy, or redistribute the templates or template library as a standalone product or collection.

9.4 Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us an unrestricted, perpetual, irrevocable, royalty-free license to use, modify, and incorporate that feedback in any way without obligation to you.

10. AI-Assisted Features

The Service includes AI-powered features (such as content suggestions, rewriting assistance, and skill recommendations). These features are aids and do not constitute professional career advice. You are responsible for reviewing and approving all AI-generated output before using it in your documents.

AI-generated content may be inaccurate or incomplete. We do not guarantee the quality, accuracy, or suitability of AI suggestions. You should not rely on AI features as a substitute for your own judgment.

AI features are subject to fair-use limits, so a paid subscription does not include unlimited AI. Each account has a daily cap on the number of AI requests and an AI allowance for the period you are in. The limits in force today are: up to 40 AI requests per day per account, and an AI allowance measured in what the AI provider charges us, currently 20 USD per month on the paid plan and 5 USD during a free trial. When the daily cap is reached, the app answers, in words like "Daily AI limit reached. Try again tomorrow." When the allowance is used up, it answers "You've used the free AI allowance for this account. Start your trial to keep going." on the free plan, "You've used the AI allowance included in your free trial. AI features start again when your first paid month begins on your billing date. Editing, templates and exports keep working until then." during the trial, and "You've reached this month's AI allowance. It resets on the 1st. Everything else in your account keeps working." on the paid plan. Editing, templates and exports are not affected.

We also apply a service-wide daily ceiling shared by all customers. If it is reached, AI generation answers "AI generation is temporarily disabled." until the next day.

11. Third-Party Services

The Service may integrate with or contain links to third-party services (for example, payment processors, hosting providers, AI model providers, and analytics tools). These third parties have their own terms of service and privacy policies. We are not responsible for the content, policies, or practices of third-party services.

AI requests are routed through OpenRouter to the model provider that serves them: OpenAI for the default model, and Anthropic for the fallback model used when the default one fails. We send only the content needed to deliver the feature you ask for. Each provider processes personal data under its own standard data-processing terms. Our Privacy Policy lists every provider we use, what it receives, and where it processes data.

Payments are handled by PayPal, or, for checkout with Link in India, by Stripe and Sold through Link, LLC, which is the merchant of record for that purchase. Link handles payment, billing and refund questions for its sales under its own terms; we remain responsible for the Service itself and answer your questions about it at hello@jobapply.io.

12. Service Availability and Modifications

We strive to keep the Service available and functioning reliably, but we do not guarantee uninterrupted or error-free operation. Scheduled maintenance, unexpected outages, network issues, and force majeure events may affect availability.

During your subscription we may change or remove features of the Service only for a valid reason: to keep the Service secure, to fix defects, to comply with the law, to adapt to a change in the technical environment we depend on (for example a change at a provider we use), or to add or improve functionality. A change of this kind never costs you anything extra.

If such a change would negatively affect your access to or use of the Service in more than a minor way, we will tell you by email to your account address at least 30 days before it takes effect, and you may end the subscription free of charge within 30 days of that email or of the change, whichever is later. Cancel from Account Settings as described in section 6.1, or write to hello@jobapply.io. If we discontinue the entire Service, we will provide at least 30 days' notice so you can export your data.

13. Data Export and Portability

PDF, DOCX, and TXT document exports require an active trial or paid plan. While signed in, you can also download current application account data as JSON under Your Subscription in Account Settings. See our Privacy Policy for the scope of that self-service download and how to request additional records.

14. Termination

14.1 By You

You may close your account at any time from Account Settings, or by contacting support. Account Settings presents subscription cancellation and account deletion as separate actions. Deleting your account cancels any active subscription immediately, and the remaining part of a paid period is not refunded. When deletion finishes, the screen shows a confirmation of what was deleted — review it before you leave the page. If a deletion cannot be completed, the screen tells you what was and was not removed. If you need help, email hello@jobapply.io.

14.2 By Us

We may suspend or terminate your account if you materially breach these Terms, engage in prohibited conduct, fail to pay amounts due, or if we are required to do so by law. Where feasible, we will provide prior notice and an opportunity to cure the breach, unless immediate action is required for security, legal, or fraud prevention reasons.

14.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. The sections that by their nature outlast the contract — intellectual property, disclaimers, limitation of liability, indemnification, and governing law — survive termination and remain in effect.

15. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that: (a) the Service will meet your specific requirements; (b) the Service will be uninterrupted, timely, secure, or error-free; (c) results obtained from the Service will be accurate or reliable; or (d) any defects will be corrected.

None of this removes the legal guarantee of conformity. As a consumer you keep your statutory right to a digital service that conforms to the contract, and to have a lack of conformity put right, or to a price reduction or termination where the law allows it. Nothing in these Terms limits that right. If something does not work as described, write to hello@jobapply.io.

The Service provides tools for creating, editing and exporting resumes, CVs and cover letters. It does not track or manage your job applications. We do not guarantee interview invitations, job offers, salary outcomes, or any particular employment result. You remain solely responsible for the content you submit to employers and the decisions you make during your job search.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL JOBAPPLY.IO OR ITS CONTRACTORS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of (or inability to access or use) the Service.
• Any conduct or content of any third party on the Service.
• Any content obtained from the Service.
• Unauthorized access, use, or alteration of your transmissions or content.

Our total aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the greater of: (a) the amounts you have paid us in the 12 months preceding the claim; or (b) EUR 100.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

17. Indemnification

If you use the Service for business purposes, or where consumer law allows it, you agree to indemnify, defend, and hold harmless JobApply.io from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your access to or use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any third-party right.

18. Privacy

Your use of the Service is also subject to our Privacy Policy, which explains how we collect, use, store, and share your personal data. Our Cookie Policy explains how we use cookies and similar technologies.

19. Communications

We send you only service emails about your account: your welcome email, your one-time sign-in links, the confirmation when a subscription starts, your receipts, a reminder 3 days before the first monthly charge after a free trial, and notices about billing problems and refunds. For a purchase through Link, the receipts, invoices and refund notices come from Link instead of us. We do not run a marketing mailing list. The only emails you can switch off are two optional reminders — at most one to finish your CV and at most one when you leave checkout without paying — which we send only if you tick the reminder box. You can withdraw that choice at any time in Account Settings or with the one-click unsubscribe link in the reminder.

To stop the service emails, delete your account from Account Settings or write to hello@jobapply.io. While your account exists we need to be able to reach you about sign-in and billing, so these messages cannot be turned off one by one.

You are responsible for keeping your account email address up to date so you receive important communications about your account, billing, and the Service.

20. Governing Law and Dispute Resolution

20.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Denmark, without regard to its conflict of law provisions. If you are an EU/EEA or UK consumer, nothing in these Terms affects mandatory consumer protection rights available under the laws of your country of residence.

20.2 Dispute Resolution

We encourage you to contact us first at hello@jobapply.io to resolve any dispute informally. If a dispute cannot be resolved informally within 30 days, it may be submitted to the competent courts of Denmark, subject to any mandatory consumer jurisdiction rules that let you bring a claim in your country of residence.

20.3 Consumer Complaints

If you are a Danish consumer and we cannot resolve your complaint, you may find guidance about consumer complaint options through forbrug.dk.

21. General Provisions

21.1 Entire Agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and JobApply.io regarding the Service, and supersede all prior agreements and understandings.

21.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

21.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver must be in writing and signed by us to be effective.

21.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law.

21.5 Force Majeure

Neither party shall be liable for failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, pandemic, war, terrorism, riots, government actions, power failures, internet disruptions, or similar events.

21.6 No Third-Party Beneficiaries

These Terms do not confer any third-party beneficiary rights. They are between you and JobApply.io only.

22. Contact Information

If you have questions about these Terms, please contact us: